Advisory
Using AttractRetain unique BPO, consulting and outsourcing experience to combine our methods, discipline and benchmarking best practices to best serve our clients outsourcing programmes are well planned, designed, negotiated, benchmarked, executed, implemented, governed and managed.
Our clients chose us because they understand the need for selecting the right solution for a long-term business deal. This is where AttractRetain Advisory create real value for our clients business — by using proven repeatable processes, leading methodologies, and detailed analysis. Providing solutions to help our clients business become flexible and transparent for changes, quick decision making, and new market prospects.
We help advise our client in:
• Finding an HRO provider that can offer customized services flexibility and exceed employee expectations
• Increase and improve cost transparency and business process efficiencies while reducing total cost of ownership
• Create, issue and review Request for Proposal (RFP) agreement documents based on your requirements
• Continually improve processes, business objectives using best practices, implementation plans & governance
Attract Retain Advisory helps our clients focus on strategic goals and growth with customized, tailored sourcing solutions.
Insourcing
The idea of taking previously outsourced work back from provider back in-house again requires meticulous planning, precise data points and strong attention to risk management. Just as outsourcing your processes at the beginning was a significant effort, bringing them back can be just as laborious and even higher risk, especially contractual and culturally.
Pulling your systems or processes back in house has benefits:
• More control over resources
• Greater ability to control intellectual property
• Increased visibility and accountability within the organization
Our consultants have expertise and industry knowledge of insourcing HRO and RPO business process functions. We help clients build plans and processes to address the mitigation of risks, manage transition and prepare for potential future challenges that come with an insourcing. Working with our clients to develop and prepare them for the right strategy and ensure they have addressed:
• Appropriate facilities and skills to bring the work in-house
• Asset inventory management system in place to manage hardware, software and other infrastructure demands
• Correct blended pool of talent and competencies to do the work
• Training plans and programs in place to close any competency gaps and encourage an environment of continual education
Shared Services (SS)
Can provide an option list for increasing bottom-line efficiency and promoting top-line innovation. Attract Retain Advisory consultants apply their skills, knowledge and experience to help you craft a Shared Services strategy to provide cost effective delivery and innovative Human Resources, RPO and staffing support.
SS typically provides an alternative for businesses seeking the savings of consolidation, standardization, optimization of transaction processing and management reporting while removing operational risk. We endeavour to assist our clients business to develop a detailed understanding of SS and the way internal corporate and external market factors are likely to be affected.
Benchmarking
This is key to understanding performance, service and direct cost relative to the market, which is why outsourcing contracts regularly require providers to compare and even match their pricing to typical market standards. In addition to the traditional benchmarking gap analysis, Attract Retain Advisory can recommend action steps to align your provider's service mix and your outsourcing benchmarking objectives to create a lasting, mutually beneficial business relationship.
Attract Retain Advisory assist clients with the following:
Pricing
Transparency of BPO providers pricing and market level. AttractRetain Advisory tool bag of models has been designed to deliver consistent and actionable results, uncovering price discrepancies or other problematic elements within pricing structure by leveraging our deep experience and knowledge of HRO RPO & staffing.
Contract
Total Contract Value (TCV) is derived from obtaining the right balance between price and solution. Our objective to our clients is to ensure a balanced contract equally weighted between risk and price is achieved during the negotiation phase of each deal.
Contracts whether HRO, RPO or staffing should undergo a review and evaluation:
• Prior to contract sign off
• Yearly as part of the account management
• 6 months before contract renewal/termination date
Ensuring our clients have the relevant information prior to any current or future negotiations with HRO, RPO or staffing provider (whether its a complete contract renewal or just a small service amendment).
Relationship
The relationship between an end user and provider is a critical key in successful outsourcing contracts. We help our clients to build a relationship management structure to identify existing and potential relationship issues and provide a plan to optimize value realisation.
Outsourcing is ultimately about value and cost mitigation, clients should be able to benefit from the provider's specialization and knowledge with HRO, RPO & staffing. Since this combination can create a strong, lasting business relationship if benchmarking is used to assess differences and help align the objectives of both client and provider.
