Knowledge Process Outsource
Knowledge Process Outsourcing (KPO), is one of the fastest growing areas of BPO focusing on knowledge-driven, rather than transaction-driven work flows.
KPO is capable of delivering the highest per Full Time Employee (FTE) cost-savings of any outsourcing initiative.
Our KPO specialists are proven industry leaders, bringing new standards of value to customers and shareholders alike.
From a staffing or RPO point we utilize our own in-house team, however we also advise our clients around the full KPO scope from:
• Choosing a traditional global BPO provider or a niche KPO player
• Protecting your IP and preserving competitive advantage
• Managing expectations and knowledge bandwidth
• Accessing key provider's ability and experience
• Contract with training, retention requirements, confidentiality & security language based on countries
• Monitoring and benchmarking the performance of provider
